The key to a successful CTP claim is evidence. Police reports, medical records, and witness statements must be accurate and complete. Many people struggle during the claim process simply because they did not collect the right evidence at the right time or overlooked important documents. This guide explains what evidence you need and how to prepare it properly.
Evidence You Must Collect Immediately at the Accident Scene
When a traffic accident occurs, the first step is to secure evidence at the scene. The longer you wait, the more the scene changes—and memories fade—so immediate action is critical.
Take Detailed Photos
Use your smartphone to capture:
- Vehicle damage
- Road conditions
- Traffic lights, signage
- Skid marks
- Debris and impact points
Photos automatically record the date and time, which later serve as important evidence.
Record Vehicle Damage
Photograph both your vehicle and the other driver’s vehicle. The angle of impact and extent of damage help determine liability. Clearly capture number plates, make, model, and colour.
Collect Witness Information
If there are witnesses, obtain their:
- Name
- Phone number
- Email address
If possible, record a short statement (audio or text). Witnesses provide neutral accounts that can be decisive in a dispute.
The Police Report: Your Most Important Official Document
A police report is one of the most critical documents in a CTP claim. Always report the accident to the police and obtain the report number.
What the Police Report Includes
- Date, time, and location
- Vehicle and driver details
- Accident narrative
- Scene diagram
- Witness statements
- Initial police assessment
Insurers rely heavily on this to determine fault.
How to Obtain the Report
If police attend the scene, you’ll receive a report number. The formal report can be requested through your state police agency. Reports typically take 2–4 weeks and may include a processing fee.
Important: Review the report carefully once received. If there are errors, contact the police immediately—correcting it later can be difficult.
Medical Records: Critical Evidence of Injury
Medical documentation is one of the core components assessed in a CTP claim.
Emergency Visit Records
If you’re in pain after the accident, visit the emergency department or your GP immediately. Delayed treatment makes it harder to prove that your injuries were caused by the accident.
Ongoing Treatment Records
Keep all documents related to treatment:
- Appointment confirmations
- Invoices
- Prescriptions
- Test results
- Specialist reports
Request a Medical Certificate
Ask your doctor to complete a CTP Claim Medical Certificate, outlining:
- Severity of injuries
- Treatment received
- Future treatment needs
- Impact on work and daily life
This carries substantial weight during assessment.
Evidence of Lost Income
If your injuries prevent you from working, you can claim loss of income.
Employees
Prepare:
- Payslips from the last 12 months
- Most recent tax return
- Employer statement confirming time off, usual duties, salary, and changes after the accident
This must be on company letterhead and signed.
Self-Employed Workers
Prepare:
- Accountant’s income statement
- Recent financial statements
- Tax returns
Self-employed income proof can be complex, so seek professional advice early.
Additional Documents You Should Keep
Medication & Medical Equipment
Keep receipts for:
- Prescription medication
- Neck braces
- Crutches
- Wheelchairs
- Any medically necessary equipment
Transport Costs
Keep receipts for:
- Parking
- Taxi/Uber fares
- Public transport
Record dates and amounts clearly.
Domestic Assistance
If you needed help with housekeeping or gardening due to your injuries, retain invoices from service providers.
CTP Claim Preparation Checklist
Accident-Related
✅ Scene photos
✅ Police report number
✅ Witness details
✅ Other driver’s information & insurance
✅ Vehicle details (both parties)
Medical
✅ Emergency visit record
✅ All treatment records & receipts
✅ Medical reports & certificates
✅ Prescriptions & pharmacy receipts
✅ Physio/rehab treatment records
✅ Test results (X-ray, MRI, CT)
Financial
✅ Payslips (past 12 months)
✅ Employer statement
✅ Tax return (most recent year)
✅ Transport receipts
✅ Other incidental expenses
Personal Identification
✅ ID copy
✅ Medicare card (if applicable)
Important Submission Tips
- Keep Your Originals: Submit copies to the insurer and keep the originals. They may be needed later.
- Stay Organised: Sort documents by date and category. Create digital copies and back them up to the cloud.
- Know Your Deadlines: CTP claims have strict time limits, which vary by state. Missing the deadline may result in losing your right to claim.
- Get Professional Help: CTP claims can be lengthy and complex. A personal injury lawyer can guide you through the process, often on a No Win, No Fee basis.
Final Thoughts
Preparation is the foundation of a successful CTP claim. Collect evidence from the moment the accident occurs, stay organised, and ensure nothing is missed. Even if you’re late securing some documents, start now—thorough preparation greatly increases your chance of a fair outcome.
Remember: Strong evidence is the beginning of a strong claim.
Contact Us Today
We are experienced in the different areas of personal injury claims. We work on a no-win-no-fee basis which means that if you don’t win, you don’t have to pay our legal fees. Contact us today for a free, no-obligation initial consultation. We will discuss your case and make sure you know about your legal rights.
